Store Name: Paradise Treasure
Website: www.paradisetreasure.com.au
At Paradise Treasure, we want you to love your jewelry as much as we love creating it. If you’re not fully satisfied with your purchase, we’re here to help.
🔄 Returns & Exchanges
- We accept returns and exchanges within 7 days of receiving your order.
- Items must be unused, unworn, and in their original packaging.
- To initiate a return or exchange, please contact us at support@paradisetreasure.com.au with your order number and reason for return.
💰 Refunds
- Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 5–7 business days.
- Shipping charges are non-refundable, unless the item was damaged or incorrect.
♻️ Exchange Policy
- You may exchange an item for a different size, style, or another product of equal value.
- Exchanges are also subject to the 7-day return window and product condition.
❗ Non-Returnable Items
- For hygiene reasons, customized, engraved, or sale items cannot be returned or exchanged unless faulty.
- Any item returned that does not meet our return criteria may not be accepted.
📦 Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or sent incorrectly.
- We recommend using a trackable shipping service to ensure safe return.
📩 Need Help?
If you have any questions about returns, refunds, or exchanges, feel free to contact us:
📧 Email: support@paradisetreasure.com.au
